Refund and Return Policy

Refund and Return Policy

Last updated: November 11, 2026

This policy covers merchandise purchased from Fit360 Store through fit360store.com.

Contact us directly about an order problem. Do not contact the printer or its production facility. We file and manage the claim with the printer or carrier.

Printful fulfills men's pieces and originals. Printify fulfills the women's set. A single order can include items from both printers. Use the section below for the printer that made the affected item. If you are not sure which printer fulfilled your item, email [email protected] with your order number and we will tell you.

Damaged or defective goods are returned to the printer per that printer's process, never to 700 Miami Circle. Each printer's current process is described in its section below.

Every item is made to order

Our apparel and accessories are printed or embroidered after you order. We do not accept returns or exchanges for a change of mind or a size, fit, color or style preference when we supplied the item ordered. Check the individual product's size guide before ordering.

This does not exclude remedies for a manufacturing defect, misprint, damage or an item that does not match your order, or any right that cannot be excluded by law.

Printful (men's pieces and originals)

If a Printful item arrives damaged, defective, misprinted or different from what you ordered, email [email protected] within 30 days of receiving the product. Include:

  • Your order number and a short description of the problem.
  • A clear photo of the affected product.
  • If several items with the same design are affected, one photo showing them together, where possible.
  • A photo of the size label or tag for an incorrect-size or incorrect-item claim, and packaging photos if relevant.

A wrong size or color sent by us or the printer is an order error, not a change-of-mind request.

We review your report and file the claim with Printful. For a covered claim, you may choose a free replacement or a refund of the affected item's price and applicable tax. Replacement shipping is free. If replacement is unavailable, we refund the item. Where the entire order is affected and refunded, we also refund the original standard shipping charge; for a partly affected order, we refund shipping attributable to the affected items. Any additional shipping refund required by law will also be provided.

Under Printful's published process, there is no need to send a damaged, defective or misprinted item back in order to request a replacement or refund. Please keep the item and packaging until we have the information needed to review the claim. If Printful's process requires a return, we will give you Printful's return address and instructions. Send the item only to that address. Never send items to 700 Miami Circle or to the gym.

If a Printful shipment has not arrived, tell us as soon as the estimated delivery date passes, and no later than 30 days after the estimated delivery date. Do not wait for a carrier to declare the parcel lost. We may ask you to confirm the address and check with the carrier, local delivery office or household. If the parcel is confirmed lost in transit without an address or delivery error on your part, we offer a replacement at no extra charge or a refund of the affected items, applicable tax and related shipping charges.

If tracking shows the package as "delivered," it is not covered as a lost parcel. Contact us promptly so we can help you follow up with the carrier. Nothing here removes a remedy required by law or your payment-dispute rights.

Printful does not cover a change of mind, or a customer-ordered wrong size or color, as a product claim. If delivery fails because of an incorrect shipping address you supplied, a paid reshipment may be available; we will explain any cost before you agree. Errors made by us or the printer are handled at our cost.

Printify (women's set)

If a Printify item arrives damaged, defective, misprinted or different from what you ordered, email [email protected] within 30 calendar days of delivery, with photos. Include:

  • Your order number and a short description of the problem.
  • Clear photos showing the problem and the full item or design.
  • A photo of the size label or tag for an incorrect-size or incorrect-item claim, and packaging photos if relevant.
  • If several items have the same problem, a photo or video showing the affected items together, where possible.

A wrong size or color sent by us or the printer is an order error, not a change-of-mind request.

We review your report and file the claim with Printify. For a covered claim, you may choose a free replacement or a refund of the affected item's price and applicable tax. Replacement shipping is free. If replacement is unavailable, we refund the item. Where the entire order is affected and refunded, we also refund the original standard shipping charge; for a partly affected order, we refund shipping attributable to the affected items. Any additional shipping refund required by law will also be provided.

Under Printify's published process, there is no need to return a damaged product in order to request a reprint or refund. Please keep the item and packaging until we have the information needed to review the claim. If Printify's process requires a return, we will give you the printer's return address and instructions. Send the item only to that address. Never send items to 700 Miami Circle or to the gym.

If a Printify shipment has not been delivered, tell us as soon as the estimated delivery date passes. To remain eligible, report the loss to us within one week after 30 calendar days of non-delivery for a domestic US shipment, or within one week after 45 calendar days of non-delivery for an international shipment. We currently ship only within the United States; the international period applies if an international shipment occurs. Do not wait for a carrier to declare the parcel lost. We may ask you to confirm the address and check with the carrier, local delivery office or household. If the parcel is confirmed lost in transit without an address or delivery error on your part, we offer a replacement at no extra charge or a refund of the affected items, applicable tax and related shipping charges.

If tracking shows the package as "delivered," there is no free reprint on the basis that it is lost. Contact us promptly so we can help you follow up with the carrier. Nothing here removes a remedy required by law or your payment-dispute rights.

Printify does not cover a change of mind, or a customer-ordered wrong size or color, as a product claim. Delivery failure caused by an incorrect or incomplete address is handled under our Shipping Policy. Errors made by us or the printer are handled at our cost.

What is not a covered product claim

  • A change of mind or a preference for a different size, fit, color or style when the ordered item was supplied correctly.
  • Minor variations consistent with the product description and its published size guide or production tolerances. Material errors, manufacturing sizing defects and substantial differences from the description are not excused as normal variation.
  • Normal wear or damage from washing or care contrary to the label.
  • Delivery failure caused by an incorrect or incomplete address you supplied or an unclaimed parcel. Our Shipping Policy explains how we can help with those situations. Errors made by us or our production partner are handled at our cost.

Report promptly within the periods in the printer section that applies to your item. Those periods apply to our order-claim process; they do not shorten any non-waivable statutory warranty or other legal right.

Cancelling or changing an order

Email [email protected] immediately with your order number and request. We can accept a customer-requested cancellation or product change only if we can stop the affected item before production begins. Orders can be routed automatically, so there is no guaranteed cancellation window after checkout. A request alone does not stop production. We will confirm whether it was successful.

Once production has begun, we do not accept change-of-mind cancellations or product changes. If only some items can be stopped, we will explain the options for those items. A confirmed cancellation is refunded, including applicable tax and shipping charges for the cancelled portion. An address correction may sometimes be possible later, but is not guaranteed.

These restrictions do not apply to cancellation or refund rights required by law, including rights when we cannot ship within the applicable time stated for your order.

How refunds are paid

We issue approved refunds to the original payment method and confirm them by email. Your payment provider or bank controls when the credit appears. A refund from a printer to us is separate from the refund we owe you; you do not need a printer account to receive your store refund.

Questions about a charge

If something looks wrong, contact us so we can investigate. This does not require you to contact us before exercising rights provided by your payment provider or by law.

Contact

Fit360 Store
700 Miami Circle NE
Atlanta, GA 30324
Email: [email protected]
Phone: 770-284-4010