Shipping Policy
Last updated: November 11, 2026
This policy covers merchandise purchased from Fit360 Store through fit360store.com.
Printful fulfills men's pieces and originals. Printify fulfills the women's set. A single order can include items from both printers, which may ship separately. Use the section below for the printer that made the affected item. If you are not sure which printer fulfilled your item, email [email protected] with your order number and we will tell you.
Contact us about shipping problems. Do not contact the printer directly. We file and manage claims with the printer or carrier. Damaged or defective goods are returned to the printer per that printer's process, never to 700 Miami Circle.
Where we ship
We currently ship only to United States addresses supported by the shipping service offered for your order. Available shipping options and charges are disclosed before payment. We do not offer international shipping.
Made to order: production before shipping
Every item is printed or embroidered after you order, then shipped directly from a production facility.
Estimated production is 2–7 business days after the order is submitted to our printers, plus carrier transit time. These are production estimates, not delivery promises. Business days exclude weekends and holidays. The production estimate begins when the order is submitted to the printer, not simply when you begin checkout. Order approval, product availability, design checks, larger orders and seasonal demand can affect timing. Any more specific shipping estimate disclosed for your order should be read together with this general estimate.
Shipping time and cost
Carrier transit time is additional to production time unless an estimate expressly includes both. It depends on the item, production location, destination and shipping service. We do not promise a single delivery window for every product or address. Any estimated delivery date is an estimate, not a guarantee.
Shipping charges are disclosed before payment. Items made at different facilities may ship in separate packages and arrive on different dates.
If we cannot ship within the time stated for your order, we will notify you and offer the choice to agree to a delay or cancel the affected unshipped items for a prompt refund, as required by applicable law. The made-to-order cancellation restriction does not take away this right, even if production has started.
Tracking
After an item ships, you will receive an email at the address on your order. That email includes the tracking number and a link you can use to follow the shipment. If your order ships in more than one package, you may receive a separate email and tracking number for each package.
If you have not received a tracking email, the email does not include tracking information, or the tracking link does not work, email [email protected] with your order number. We will help you obtain the tracking information. Contact us as well if tracking stops updating or shows a delivery problem.
Check your address
Check your address before paying. If you spot an error, email [email protected] immediately with your order number and the correction. An address change is not guaranteed; we must confirm whether the production partner can still apply it. Once a package ships, we cannot promise to reroute it.
If delivery fails because you entered an incorrect or incomplete address or did not claim the package, contact us promptly. Depending on the printer and parcel status, reshipment may be possible, or a new made-to-order item may be needed. We will explain available options and any additional cost before you agree. Returned parcels are not held indefinitely. We do not automatically charge for a new shipment. If the mistake was ours, we will correct it at no extra charge.
Printful (men's pieces and originals)
Printful's published fulfillment average is 2–5 business days for most printing and embroidery techniques. Some partner-produced items, such as certain all-over products, can take 3–7 business days. Carrier transit is additional. These figures sit within our general 2–7 business day production estimate.
If a Printful item arrives damaged, defective, misprinted or incorrect, email us within 30 days of receiving it and include clear photos of the problem. For a quality issue affecting several items with the same design, include one photo showing them together where possible.
If a Printful shipment has not arrived, email us as soon as the estimated delivery date passes, and no later than 30 days after the estimated delivery date. If tracking shows the package as "delivered," it is not covered as a lost parcel. Tell us promptly anyway so we can help you check with the carrier or local delivery office.
Under Printful's published process, there is no need to send a damaged, defective or misprinted item back in order to request a replacement or refund. If Printful's process requires a return, the item is returned only to Printful, at the return address we provide. Never send items to 700 Miami Circle or to the gym.
Confirmed transit losses and covered product problems qualify for a replacement or refund under our Refund and Return Policy.
Printify (women's set)
Most Printify orders ship within 2–7 business days after submission to production, plus carrier transit, consistent with our general production estimate.
If a Printify item arrives damaged, defective, misprinted or incorrect, email us within 30 calendar days of delivery and include photos showing the problem.
If a Printify shipment has not been delivered, email us as soon as the estimated delivery date passes. To remain eligible, report the loss to us within one week after 30 calendar days of non-delivery for a domestic US shipment, or within one week after 45 calendar days of non-delivery for an international shipment. We currently ship only within the United States; the international period applies if an international shipment occurs. If tracking shows the package as "delivered," there is no free reprint on the basis that it is lost. Tell us promptly anyway so we can help you check with the carrier or local delivery office.
Under Printify's published process, there is no need to return a damaged product in order to request a reprint or refund. If Printify's process requires a return, the item is returned only to the printer, at the return address we provide. Never send items to 700 Miami Circle or to the gym.
Confirmed transit losses and covered product problems qualify for a replacement or refund under our Refund and Return Policy.
Legal rights
These reporting periods do not limit rights or remedies that cannot be excluded by law.
Contact
Fit360 Store
700 Miami Circle NE
Atlanta, GA 30324
Email: [email protected]
Phone: 770-284-4010